FAQ

FAQ | Orders | Shipping

SHIPPING POLICY:

Shipment Confirmation & Order Tracking

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped which contains your tracking number(s).

Note: During high volume periods (e.g., holidays, sales events), processing times may be extended. We will always do our best to communicate any delays.

Shipping Rates and Delivery Estimates

Shipping cost of $4.99 for Flat Rate Shipping (3-5 business days).

Delivery delays can occur occasionally. While we strive to meet the estimated delivery times, these are approximate and not guaranteed.

Missing or Lost Packages

If your tracking information shows that your package was delivered but you haven't received it, please:

  1. Verify the shipping address on your order.
  2. Look for the package in other locations around your property.
  3. Check with neighbors or household members.
  4. Wait 1-2 business days as sometimes packages are marked delivered prematurely.

If you still cannot locate your package, please contact our team at Cheers@trythehealthclub.comย and we will assist you in opening an investigation with the carrier.

Shipping Restrictions

We do not ship to P.O. boxes.ย  Certain products may have shipping restrictions due to state regulations.ย 

REFUND POLICY:

For all refund issues pertaining to orders made via www.tryTheHealthClub.com we encourage you to contact us via email at Cheers@trythehealthclub.com.

If you purchased from www.trythehealthclub.com and something is wrong with your purchase, you may be entitled to a refund as long as we are notified within 10 days of delivery. Refunds are not guaranteed and no returns will be given if you have not contacted us within 10 days of your purchase being delivered. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply.

We stand behind the quality of our products, but the effectiveness of a product will not be considered a valid refund reason, as cannabinoids affect everyone differently.

If a product arrives damaged and unusable, you must notify us the day of product arrival via email at Cheers@trythehealthclub.com. Please include your Order Number as well as a picture of the damaged product.

With a valid exchange for broken or damaged products, we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS First Class shipping.

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.

CANCELLATION POLICY:

NO CANCELLATIONS ARE GUARANTEED.

We will try to accommodate any request but cannot guarantee customer service will see your request before your order is shipped.

This policy includes cancellations for any reason, as well as requests for changes in shipping addresses. If a package is not delivered due to an inaccurate address provided by the customer at the time of purchase, Weed the People, LLC & WTP Labs, LLC are not responsible for a replacement, refund, or credit.

If we are unable to cancel your order before it has shipped, you will need to mail back the unopened product in its sealed condition in order to possibly qualify for a refund.

If a package was shipped to the wrong address input upon checkout, Weed the People, LLC & WTP Labs, LLC are not responsible for retrieving the product.

Weed the People, LLC & WTP Labs, LLC have the right to deny any refund/cancellation for any reason or to deny service or sales to any person(s), business, or entity for any reason.

CONTACT US:

The Health Club Taproom & Cafe: 6420 Cornell Avenue, Indianapolis, IN, 46220

Phone: (317) 420-2401

Email: Cheers@trythehealthclub.com